POLICIES & CANCELLATIONS

At Flawless Lashes & Brows by Amy, we strive to serve you with the outmost respect. Your appointments are very important to us, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, in the event that you need to cancel your appointment we respectfully request at least 4 hours cancellation notice and at least 2 hours for appointments made the same day. 


Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

 

Our appointments are confirmed in advance in our scheduling system, so once you have CONFIRMED your appointment via text this cancellation policy will take effect. 


Since the services are reserved for you personally, a CANCELLATION FEE OF $25 WILL APPLY to your account starting September 1st 2019 .


NO SHOW or MISSED” appointments will also be subject to the $25 CANCELLATION FEE and the client will not be allowed to pre-book an appointment in advance.


The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Flawless Lashes & Brows by Amy policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.


IMPORTANT NOTE:


Any reactions to eyelash extensions is not foreseeable by out skilled & trained staff (or even by you). All care is taken to ensure your safety. We kindly ask you to disclose with your tech of any previous reactions if any, so we can best advise you and go over with you and any contraindications, such as an allergies. No refunds will be issued, however, will offer a Free
Lash Removal should this unfortunate event occur. We kindly ask that you contact Flawless Lashes & Brow by Amy immediately if you become aware of any type of irritation so we may assist you as quickly as possible.

​Appointments: 

 

How full your lashes will look at the end of your touchup appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your refills, as we require all our lash clients to return every 2-3 weeks (sometimes sooner depending on how fast your natural lashes grow and how well you maintain them in between fills)

*If you have been a rough on your lashes in between fills and have lost more than normal, additional time may be needed at an ADDITIONAL COST.  Please, contact  Flawless Lashes & Brow by Amy, prior to your appointment, if this is the case, to allow adjustment of time.

 

If you are a new client who currently has eyelash extensions applied by another facility, we will require a consultation before scheduling a lash fill, cost and time will be determined when you arrive. Due to liability reasons, we normally do not fill lash extensions applied by another facility unless they meet Flawless Lashes & Brows by Amy standard of quality.

Being on time and having clean lashes ensures you get the maximum time for lash application, every minute counts with eyelash applications. Unfortunately, additional time can not be given to clients who arrive late to their appointment or arrive with dirty lashes (ie: liquid eyeliner, mascara, goopy/sleepy eyes).  Arriving on time for your lash appointments is important to ensure your treatment time is not cut down, as we need to stay on time. Advise: Do not drink coffee, tea or caffeine based products before arriving for your lash appointment, this will make you fidgety and need to use the restroom repeatedly; you will not be able to get up to use the restroom once your eyes are closed and application has begun.

  

Arriving to your appointment:

 

Please arrive with 10 minutes to spare for your appointment. This allows for you to start to unwind, relax, and visit the restroom. Arriving late to appointments requires your lash artist to extend your appointment time, so clients following you will be held up., therefore.  Unfortunately, additional time can not be given to clients who arrive late to their appointment.

 

Mobile Phones:

 

 Flawless Lashes & Brows by Amy  requests that all mobile phones are switched off or to silent whilst you visit. We want your time to be relaxing, away from your busy day, and to not interfere with your therapist or other clients. All guests at  Flawless Lashes & Brows by Amy want to be able to relax and have a relaxing visit, listening to someone else's phone call is disruptive. We appreciate your co-operation and understanding.

 

NO CHILDREN, PLEASE :

 

While we love children, we respectfully request NO children under 12 while you are receiving service...This is to ensure that your lash artist can then concentrate 100% on you and your treatment, and that every guest within our spa is not interrupted. It is against health and safety obligations to have children in the spa unsupervised. If you arrive with your children without prior discussion with management your treatment may be refused with full cost owing.  We thank you for your consideration, co-operation and understanding.

 

IMPORTANT NOTE:

 

Any reactions to eyelash extensions is not foreseeable by out skilled & trained staff (or even by you). All care is taken to ensure your safety. We kindly ask you to disclose with your tech of any previous reactions if any, so we can best advise you and go over with you and any contraindications, such as an allergies.  No refunds will be issued, however, will offer a Free Lash Removal should this unfortunate event occur.  We kindly ask that you contact Flawless Lashes & Brow by Amy immediately if you become aware of any type of irritation so we may assist you as quickly as possible.

  

Feedback at  Flawless Lashes & Brow by Amy:

 

Your satisfaction is important to  Flawless Lashes & Brow by Amy, as we take pride in offering The Finest in Lash Artistry and Skin Care Services, and ensuring that you are 100% happy with your service.  All Licensed Professionals give their best every day, and if you would like them to be recognized, or think there is room for improvement please, email management with your feedback or REVIEW us online!

 

 

 Thank you for viewing and supporting our policies criteria.